Sharecare, Inc. Sr. Account Manager - Remote in Atlanta, Georgia
Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
Effectively manage ongoing relationships with clients in portfolio. Focus of this position is to enhance and build upon existing relationships resulting in client retention and supporting the Dir/VP in sale of add-on business. The Account Manager is responsible to lead streamlined, effective internal teams to support clients.
Manage day to day business with assigned accounts -- maintain oversight and delivery of all services.* Understand financial standing of account and of all services* Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services.* Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner. * Effectively manage customer's requests for program changes that may impact Sharecare's ability to efficiently deliver services. * Partner with marketing to drive effective strategic plans to increase platform and program usage of both Sharecare and Partner programs to maximize both Client investment and Value of investment.* Support Implementation and Project managers in delivering new products and services.* Makes sure that client specific challenges and programs are set up correctly and working.
Participate in pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed.* Support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business.* Provide renewal and RFP responses as applicable.* Utilizes and keeps salesforce up to date and accurate regarding assigned accounts.
Strategic Planning:* Driving and support the strategic plans for clients to ensure account retention and growth and short-term tactical plans to ensure customer satisfaction. * Prepare, in collaboration with Director/VP Account Management the client, QBR and Annual Review
Reporting:* Collaborate with the reporting team to analyze necessary data, develop reports, and deliver monthly, quarterly and annual reporting). * Review and analyze reports for accuracy and outcomes needed to satisfy the client.* Provide same review internally.* Consistent, accurate, and timely Salesforce usage.
Implementation and Service Delivery:
- Collaborate with the implementations team for effective implementation and service delivery of new accounts. * Improve and maintain the implementation process and ensure consistency and success of implementations. * Ensure that implementation activities are achieved on schedule and as required.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.