Sharecare, Inc. Form Department Manager in Columbia, South Carolina
Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .
The Forms Manager has overall responsibility to ensure that the objectives, principals, values, mission and foundation are clearly followed. The Manager will ensure operational activities in the office are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, and customer-oriented thinking within a Servant Leadership framework. The Manager will work closely with the Director of Operations Manager - Southeast and the Manager of Sales & Client Success to achieve these goals.
*This is a remote position and can be located anywhere in the United States.
Set the tone and vision for the office with respect to the SHDS core values of Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation.
Lead a team to achieve goals and objectives quickly, efficiently and profitably.
Effectively engage support services (HR, IT, Sales, etc.) to ensure all teams and departments are working together.
Set parameters and guidelines to measure performance to objectives.
Implementation and Account Management
Oversee successful site implementations of Sharecare HDS form completion services, coordinating between field and remote sites.
Work with necessary client and Sharecare HDS parties to create site-specific implementation plans.
Work to develop repeatable and consistent implementation practices.
Maintain production goals and provide necessary account support to ensure a successful relationships.
Work with team in the regular evaluation of staff, creating and utilizing benchmarks for evaluating and improving work quality, work quantity, client satisfaction and employee morale.
Provide employees the tools required for successful execution of their duties.
Ensure appropriate policies and procedures are followed (dress code, professionalism, etc.).
Primary Customer Service Responsibilities
Assist in strengthening existing client relations.
Facilitate the development of new relations on existing accounts or new accounts.
Work together with customer service department to provide patients and clients timely responses and turnaround on requests.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.