Sharecare, Inc. Director, Operations in Dallas, Texas
Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
The Director of Operations (DOO) has overall responsibility to ensure that Sharecare Health Data Services (HDS) operations in the Texas, New Mexico, Oklahoma, Arkansas, Missouri and Kansas meet our objectives and our principals, values, mission and foundation are clearly stated. The DOO will ensure operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The DOO will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability within a Servant Leadership framework. The DOO will work closely with the Central VP of Operations and both the Director and Manager of Sales & Client Success to achieve these goals.
Set the tone and vision for the entire south Central team with respect to the SHDS core values of Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation.
Lead a team of functional managers to achieve goals and objectives quickly, efficiently and profitably.
Effectively engage support services (HR, IT, Sales, etc.) to ensure all teams and departments are working together.
Set parameters and guidelines to measure performance to objectives.
Assist in the development of annual budgeting and fiscal planning as required.
Review, analyze, understand and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins.
Work with West Region SVP of Operations and Sales in setting and achieving accurate and consistent forecast objectives.
Continually seek new opportunities to advance SHDS market presence through cultivating existing client relationships and assisting in assessing potential growth areas
Site Implementation Management
Oversee successful site implementations of Sharecare HDS services, coordinating between field and remote sites.
Work with necessary client and Sharecare HDS parties to create site specific implementation plans.
Work to develop repeatable and consistent implementation practices.
Work with team in the regular evaluation of staff, creating and utilizing benchmarks for evaluating and improving work quality, work quantity, client satisfaction and employee morale.
Provide employees the tools required for successful execution of their duties.
Ensure appropriate policies and procedures are followed (dress code, professionalism, etc.).
Primary Customer Service Responsibilities
Assist in strengthening existing client relations.
Facilitate the development of new relations on existing accounts or new accounts.
Heavy coordination with other Region Operations Manager(s) and Director of Client Success to ensure total customer satisfaction.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.