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Sharecare, Inc. Operations Director - Southern California in Fullerton, California

Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person -- no matter where they are in their health journey -- with a comprehensive and personalized health profile, where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. With award-winning and innovative frictionless technologies, scientifically validated clinical protocols and best-in-class coaching tools, Sharecare helps providers, employers and health plans effectively scale outcomes-based health and wellness solutions across their entire populations. We are always looking for people that value the opportunity to work hard, have fun on the job, and make a difference in the lives of others through their work every day!

Sharecare Health Data Services is a wholly owned subsidiary of Sharecare. The Director of Operations will demonstrate that they are culturally aligned with Sharecare Health Data Services, by displaying and working within the values of Servant Leadership, Family, Sharing Care, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.

Job Summary:The Director of Operations has overall responsibility to ensure that Sharecare Health Data Services (HDS) Southern California (South Los Angeles, Orange County, Inland Empire, San Diego and Imperial Valley) objectives, principals, values, mission and foundation are clearly stated. The Director of Operations will ensure operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Director of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability within a Servant Leadership framework. The Director of Operations will work closely with the West VP of Operations, the BASE Senior Operations Manager(s) and both the Director and Manager of Sales & Client Success to achieve these goals.

Essential Functions:

Organizational Leadership* Set the tone and vision for the entire Southern California team with respect to the SHDS core values of Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation.* Lead a team of functional managers to achieve goals and objectives quickly, efficiently and profitably.* Effectively engage support services (HR, IT, Sales, etc.) to ensure all teams and departments are working together.* Set parameters and guidelines to measure performance to objectives.

Financial Management* Assist in the development of annual budgeting and fiscal planning as required.* Review, analyze, understand and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins.* Work with Region VP of Operations and Sales in setting and achieving accurate and consistent forecast objectives.* Continually seek new opportunities to advance SHDS market presence through cultivating existing client relationships and assisting in assessing potential growth areas

Site Implementation Management* Oversee successful site implementations of Sharecare HDS services, coordinating between field and remote sites.* Work with necessary client and Sharecare HDS parties to create site specific implementation plans.* Work to develop repeatable and consistent implementation practices.

Talent Management* Work with team in the regular evaluation of staff, creating and utilizing benchmarks for evaluating and improving work quality, work quantity, client satisfaction and employee morale.* Provide employees the tools required for successful execution of their duties.* Ensure appropriate policies and procedures are followed (dress code, professionalism, etc.).

Primary Customer Service Responsibilities* Assist in strengthening existing client relations.* Facilitate the development of new relations on existing accounts or new accounts.* Heavy coordination with BASE Operations Manager(s) and Director of Client Success to ensure total customer satisfaction.

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