Sharecare, Inc. Sr. Account Manager in Montgomery, Alabama
Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person -- no matter where they are in their health journey -- with a comprehensive and personalized health profile, where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. With award-winning and innovative frictionless technologies, scientifically validated clinical protocols and best-in-class coaching tools, Sharecare helps providers, employers and health plans effectively scale outcomes-based health and wellness solutions across their entire populations. We are always looking for people that value the opportunity to work hard, have fun on the job, and make a difference in the lives of others through their work every day!
The Account Manager, in partnership with the Account Leader and the assigned client, will be responsible for the strategy, successful implementation and ongoing program development of the client account. The Account Manager supports the marketing and sales efforts to promote company products, including the exploration of avenues for increased utilization of products; develops and supports ongoing client relationships by providing operational and educational support through direct interaction, ultimately positioning the client for upsell of new Sharecare products and services; and provides overall client support ensuring existing client contractual obligations are met as outlined in the contract terms and renewed. The Account Manager will be a strategic planner, be self-directed, have team management skills, strong project management and analytical skills, and a consistent focus on the account's performance goals. This individual is a team player who continually seeks to improve business objectives and strategy, acting with a sense of urgency ultimately leading to an elevated customer experience and long-term loyalty of the client.
The qualified candidate must be able to work with a diverse workforce in worksite and conference settings supporting overall program delivery needs.
Client/Consultant Management: Nurture and develop overall business relationships with assigned accounts. Establish and/or improve positive strategic relationships with clients and respective consultants. Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner. Conduct formal periodic review meetings with clients to review performance, surface any threats and opportunities, and discuss new ideas and solutions. Effectively manage customer's requests for program deviations that may negatively impact Sharecare's ability to efficiently deliver services to all customers. Maintain knowledge of competitor's sales activities and general competitive intelligence.
Contract Renewal: Support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business. Participate in pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed. Coordinate and prepare for presentation to clients of a comprehensive, professional and compelling renewal package. Coordinate and prepare for renewal and RFP responses as applicable.
Strategic Planning: Support the development of long-term strategic plans for clients designed to ensure account retention and short-term tactical plans to ensure customer satisfaction. Ensure profitability of individual accounts and overall Sharecare profitability. Leverage experience in client acquisition using data-driven analysis to determine optimization for future strategic and tactical promotion efforts.
Implementation and Service Delivery: Collaborate with the implementations team for effective implementation and service delivery of new accounts. Improve and maintain the implementation process and ensure consistency and success of implementations. Communicate to the Account Leader the issues that arise during implementation. Ensure that implementation activities are achieved on schedule and as required.
Reporting: Collaborate with the reporting team to analyze necessary data, develop reports and course of action in managing and renewing clients (e.g. monthly, quarterly and/or annual reporting) as needed. Review and analyze reports for accuracy and outcomes needed to satisfy the client. Effectively present reports to the client and/or clients consultant.
Communication/Time Management: Ensure effective communication with internal and external stakeholders to ensure successful delivery of program components.Practices excellent time management skills and completes tasks according to the program's strategic plan within the client's established timeframes.Willingness to learn, recognize and adapt to changing conditions, including redefining this position as appropriate.