Sharecare, Inc. Program Manager in New York, New York
Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .
The Performance & Delivery Specialist will work with the account management team to drive client satisfaction and revenue through seamless delivery of service across multiple platforms and products such as: lead generation, media products and integrated programs. The P&D Specialist will execute, deliver, and optimize digital campaigns crossing integrated programs.
Essential Job Functions:
The individual that will succeed in this role will have experience driving client engagement, implementing new client campaigns, and ensuring that clients achieve optimal results against their goals by improving key KPIs through a variety of mechanisms. Strong time management, organization, presentations, and collaboration skills are essential.
Clear, concise communication to internal teammates and clients/agencies
Collaborate with functional teams in support of client campaign delivery and performance goals
Balance client needs with Sharecare's revenue and margin goals while maintaining a positive consumer experience
Proactive management of client program performance to maximize profitability while achieving high-quality results
Provide investigative support to resolve issues, manage/escalate concerns as appropriate
Provide post sales implementation support in conjunction with Operations, Media, and Ad Ops teams
Provide ongoing support to the internal team by preparing data need for client program performance reports
Interfacing with the Analytics and Research teams to create program reports and dashboards
Work closely with the Dev teams to implement and launch custom programs
Execute and monitor campaign delivery plans, monitor performance against client KPIs, suggest program optimizations to achieve performance goals
Execute performance optimizations in conjunction with Account Management and Sales
Incorporate feedback from third-party measurement sources to adjust delivery plans for maximum client benefit
Contribute efforts towards successful contract renewal by delivery of client campaigns while exceeding client expectations
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.