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Sharecare, Inc. Lead ROI Medical Records Specialist in Opelika, Alabama

Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person -- no matter where they are in their health journey -- with a comprehensive and personalized health profile, where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. With award-winning and innovative frictionless technologies, scientifically validated clinical protocols and best-in-class coaching tools, Sharecare helps providers, employers and health plans effectively scale outcomes-based health and wellness solutions across their entire populations. We are always looking for people that value the opportunity to work hard, have fun on the job, and make a difference in the lives of others through their work every day!

Sharecare Health Data Services is a wholly owned subsidiary of Sharecare. The Sr. ROI (Release of Information) Specialist will demonstrate that they are culturally aligned with Sharecare Health Data Services, by displaying and working within the values of Servant Leadership, Family, Sharing Care, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.

Job Summary:

This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. As an ROI Specialist Lead, you will continually perform at a high quality and productivity level. You will interact regularly with Management and keep them informed of any concerns or issues regarding quality, connectivity, client concerns etc., that may inhibit Sharecare HDS performance or service expectations for customers.

Essential Functions:

  • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.

  • Date stamps all requests and highlights pertinent data to facilitate processing.

  • Validates requests and authorizations for release of medical information according to established procedures.

  • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.

  • Maintain equipment in excellent operating condition (inside and out).

  • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.

  • May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.

  • Maintains a neat, clean, and professional personal appearance and observes the dress code established.

  • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.

  • Maintains working knowledge of the existing state laws and fee structure.

  • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs.

  • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.

  • Maintains confidentiality, security and standards of ethics with all information.

  • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

  • Provide onboarding and training services to new employees as required.

  • Provides backup and support to Customer Service role as needed.

  • Keeps Department Lead informed of concerns or issues regarding quality, connectivity, client concerns etc. that may inhibit Sharecare HDS performance or service expectations for customers.

  • Produce periodic reporting as requested.

  • Complete and maintain the AHIOS Certificate Program to become a Certified Release of Information Specialist.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

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