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Sharecare, Inc. Data Entry Specialist- FMLA Forms in Orlando, Florida

Sharecare Health Data Services is a wholly owned subsidiary of Sharecare. The Form Completion Specialist will demonstrate that they are culturally aligned with Sharecare Health Data Services, by displaying and working within the values of Servant Leadership, Family, Sharing Care, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.

Job Summary:This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with FMLA/Disability forms is required.

The candidate will also demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.

Essential Functions:

  • Processing FMLA/Short Term Disability paperwork. Communicate with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.* Processing medical record requests for clients, with proper adherence to HIPAA and HITECH compliance training and laws.* Complete FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.* Answer incoming calls, assisting multiple lines & capturing call data on Excel tracking log; provide excellent customer service by being attentive and respectful.* Validate and process all incoming requests for PHI* Ensure patient's disability forms are completed after payment within 5-7 days (turnaround).* Pull patients forms and PHI requests on a daily basis for invoicing and loaded into RMS.* Establish and Maintain professional relationships with all account clients.* Monitor all EMR accounts to ensure that all requests are received and processed within required time frame.* Verify patient information using key identifiers.* Conduct quality screenings on incoming PHI to protect patient data.
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