Sharecare, Inc. Operations Manager - Arizona in Phoenix, Arizona
Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person -- no matter where they are in their health journey -- with a comprehensive and personalized health profile, where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. With award-winning and innovative frictionless technologies, scientifically validated clinical protocols and best-in-class coaching tools, Sharecare helps providers, employers and health plans effectively scale outcomes-based health and wellness solutions across their entire populations. We are always looking for people that value the opportunity to work hard, have fun on the job, and make a difference in the lives of others through their work every day! Sharecare Health Data Services is a wholly owned subsidiary of Sharecare. The Operations Manager will demonstrate that they are culturally aligned with Sharecare Health Data Services, by displaying and working within the values of Servant Leadership, Family, Sharing Care, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.
The Manager of Operations has overall responsibility to ensure that Sharecare Health Data Services (HDS) objectives, principals, values, mission and foundation are clearly stated. The Manager of Operations will ensure operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability within a Servant Leadership framework. The Manager of Operations will work closely with the Director of Operations and the West Management team to achieve these goals.
Organizational Leadership* Set the tone and vision with respect to the SHDS core values of Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation.* Lead a team of associates to achieve goals and objectives quickly, efficiently and profitably.* Effectively engage support services (HR, IT, Sales, etc.) to ensure all teams and departments are working together.* Set parameters and guidelines to measure performance to objectives.* Support and execute national, region, and local initiatives
Financial Management* Assist in the development of annual budgeting and fiscal planning as/if required.* Review, analyze, understand and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins.* Work with Leadership in setting and achieving accurate and consistent forecast objectives.* Continually seek new opportunities to advance SHDS market presence through cultivating existing client relationships and assisting in assessing potential growth areas
Site Implementation Management* Oversee successful site implementations of Sharecare HDS services, coordinating between field and remote sites.* Work with necessary client and Sharecare HDS parties to create site specific implementation plans.* Work to develop repeatable and consistent implementation practices.
Talent Management* Work with team in the regular evaluation of staff, creating and utilizing benchmarks for evaluating and improving work quality, work quantity, productivity, client satisfaction and employee morale.* Provide employees the tools required for successful execution of their duties.* Ensure appropriate policies and procedures are followed (dress code, professionalism, etc.).* Conduct interviews, hire, and train new associates
Primary Customer Service Responsibilities* Assist in strengthening existing client relations.* Facilitate the development of new relations on existing accounts or new accounts.* Establish and conduct weekly/monthly/quarterly calls and meetings.