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Sharecare, Inc. ROI Medical Records Supervisor in Torrance, California

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit

Job Summary:

The Release of Information Supervisor has overall responsibility to ensure that the Client Location objectives, principals, values, mission and foundation are clearly followed. The Release of Information Supervisor will ensure operational activities in the office are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Release of Information Supervisor will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, and customer-oriented thinking within a Servant Leadership framework. The Release of Information Supervisor will work closely with the Operations Manager, Director of Operations, the Senior Operations Manager(s) and both the Director and Manager of Sales & Client Success to achieve these goals.

Essential Functions:

Organizational Leadership

  • Set the tone and vision for the client facilities with respect to the Sharecare Health Data Services core values of Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation

  • Lead a team to achieve goals and objectives quickly, efficiently and profitably

  • Effectively engage support services (HR, IT, Sales, etc.) to ensure all teams and departments are working together

  • Set parameters and guidelines to measure performance to objectives

Site Implementation Management

  • Oversee successful site implementations of Sharecare Health Data Services, coordinating between field and remote sites

  • Work with necessary client and Sharecare Health Data Services parties to create site specific implementation plans

  • Work to develop repeatable and consistent implementation practices

Talent Management

  • Work with team in the regular evaluation of staff, creating and utilizing benchmarks for evaluating and improving work quality, work quantity, client satisfaction and employee morale

  • Provide employees the tools required for successful execution of their duties

  • Ensure appropriate policies and procedures are followed (dress code, professionalism, etc.)

Primary Customer Service Responsibilities

  • Assist in strengthening existing client relations

  • Facilitate the development of new relations on existing accounts or new accounts

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.